Refund Policy
KINGSTON PARK RACEWAY
REFUND POLICY
Special Notice: Due to the dynamics of Go- Kart racing your race can be delayed due to many varied interruptions and as such tickets are sold on the basis that during peak periods customers accept there can be waiting times between races that may be up to one hour or more.
Inclement weather: If any part of your race package is postponed due to inclement weather and you have started your racing, each driver will receive a replacement ride pass for the unused portion of the ticket as per the terms and conditions displayed. Replacement passes are valid for four weeks from the date of issue. Ride replacement passes will be offered in the case of inclement weather at the discretion of management. Ride replacement passes are not issued on the day but will be processed by the administration department directly onto your membership card and you will be advised in writing within five working days. Interstate visitors will receive a proportional refund for unused rides.
Postponed Events: Should we be unable to start your event due to inclement weather and it is postponed by Kingston Park Raceway, we will reschedule your event at a mutually agreeable time, which is to be no longer than six months from the original booking date. Should you not agree to any proposed new dates with a period of 6 months from the original booking date all prepayments will be forfeited.
Cancelled Events: If your circumstances change and you have to cancel your event, in accordance with our terms and conditions (fourteen days prior to the event date), you will receive a full refund less a $20.00 Administration Fee. Refunds are processed by the administration department within five working days of the cancelation. Customers that cancel within 14 days of the event date will not receive a refund.
Events Running Late: Kingston Park Raceway strives to run all scheduled races at the allocated time and in an attempt to stay on schedule we are unfortunately unable to delay races to wait for late comers. Any driver who arrives late for their pre-booked event may miss out on a portion of their races. To avoid any loss of races, all drivers are required to arrive 45 minutes prior to the start of their event. Management will do their best to work with the event organiser; however races cannot be delayed for late arrivals if there is an adverse impact on the running of the day.
Replacement Ride Vouchers: Customers who wait in excess of one hour for a race session and choose not to continue may request a ride replacement, which will be approved at the discretion of management. On approval, ride replacements for any unused portion of your ticket will be issued directly to your membership card by the administration department within five working days and will have a validity of four weeks from the date of issue. Interstate visitors will receive a proportional refund for unused rides.
Special Consideration: No refunds are issued at the point of sale counter, however if you believe you require special consideration for a refund you are required to submit your request in writing to management. Where a request is approved, refunds will be issued by the administration department within five working days. Note: Special consideration refunds will incur a $20.00 surcharge applied to each transaction for administration purposes.
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